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RETURNS

Your returned item must arrive back to d2 store from no later 14 days after your delivery date, the goods are considered “returned” when they are received by the forwarder. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Any returns that do not meet our policy will not be accepted.

 

Return conditions:

The customer will take care of the shipping charges in returning the package and any customs charges. Please note that we do not accept change requests.

The items original tags must be included. Shoes must be returned in their original box inside another solid box or else we won't accept your return.

 

Products uncovered by return policy:

Items on sale, fragrances, swimwear and underwear.

 

How to make return:

- To book your return pick-up please send an e-mail to [email protected] or use the specific contact form at the following link and indicate the order number and the item(s) code(s) to be returned.

- Once the item will be received back, you will be notified and a refund request will be processed within the next four working days.

 

d2 store reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.

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